CEO99 Privacy Policy – Your Personal Data Protection

1Introduction

This Privacy Policy ("Policy") describes how ceo99 ("we", "platform") collects, uses, processes, stores, and protects your personal information ("member", "user") when you use the ceo99 online casino platform at ceo99.biz and related applications.

Ceo99 is committed to protecting the privacy of members in Malaysia. We only collect data that is strictly necessary to provide you with a safe, efficient, and responsible service. This ceo99 Privacy Policy applies to all information we collect through our website, mobile app, live chat, email, and all other communication channels.

By registering for or using the ceo99 platform, you consent to the processing of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

2Types of Personal Data Collected

Ceo99 collects various types of personal information for different purposes. Below is a full list of the data we may collect from you:

3How CEO99 Collects Your Data

CEO99 collects your personal information through several transparent and responsible methods:

• Account registration – You provide information directly when completing the ceo99 registration form, including your name, email, phone number, and other basic details.
• Identity verification (KYC) – During the KYC process, you are required to submit a copy of your MyKad, a photo of yourself, and other supporting documents to meet compliance requirements.
• Financial transactions – When you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, or CIMB Clicks, your transaction details are recorded automatically.
• Platform usage – Technical data and gaming activity are collected automatically via cookies and tracking technologies when you use the CEO99 platform.
• Communication with us – When you contact the ceo99 support team via live chat, email, or other channels, those communications may be recorded.
• Third-party sources – In certain cases, CEO99 may receive information from trusted third-party identity verification providers for KYC purposes.

4Purpose of Personal Data Use

Ceo99 uses the personal information collected solely for legitimate purposes directly related to the provision of our platform services. The primary purposes for which your data is used are as follows:

• Account management – Securely create, verify, and manage your ceo99 member account
• Transaction processing – Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely
• Legal compliance – To fulfil KYC requirements, anti-money laundering (AML) obligations, and other compliance requirements
• Platform security – Detecting and preventing fraud, unauthorised access, and suspicious activity
• Customer support – To provide technical support and resolve member enquiries effectively
• Service improvement – Analyse usage patterns to enhance the gaming experience and functionality of the ceo99 platform
• Marketing communications – To send CEO99 promotional information, bonuses, and special offers (subject to your preferences)
• Responsible gaming – To monitor gaming patterns in order to identify and support members who may need responsible gaming assistance

5Data Sharing & Disclosure

Ceo99 respects members' privacy and will not disclose your personal information to any third party, except under the circumstances outlined below:

• Authorised service providers – ceo99 works with verified service providers such as payment processors (Touch 'n Go, DuitNow, FPX), KYC providers, and cloud computing services, all bound by strict confidentiality agreements.
• Legal requirements – Where required by Malaysian authorities, courts, or law enforcement agencies with lawful authority to do so.
• Security protection – In emergency situations where disclosure is necessary to protect the safety of a member, the public, or the integrity of the CEO99 platform.
• Your consent – Where you have given explicit consent for your data to be shared with specific parties for a specific purpose.

CEO99 has never and will never sell, rent, or transfer member personal data to advertisers, data brokers, or any third party for their own commercial purposes. This is an unwavering commitment from CEO99 to every one of our Malaysian members.

6ceo99 Data Security Measures

Ceo99 invests seriously in data security infrastructure to ensure members' personal information is protected at all times. The security measures we employ include:

• 256-bit SSL Encryption – All data transmitted between your device and ceo99 servers is encrypted using the latest TLS protocol
• Two-factor authentication (2FA) – An additional security layer for logins and important transactions
• Real-time monitoring – A threat detection system operating 24/7 to identify suspicious activity
• Role-based access control – Only authorised staff may access specific data based on their job requirements
• Regular security audits – ceo99 conducts regular penetration testing and security audits by independent experts
• Secure data backup – Data is regularly backed up to a secure, encrypted location

7Data Retention Period

CEO99 retains member personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are our data retention guidelines:

• Active account data – Retained for as long as your account remains active on the CEO99 platform
• Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements
• KYC Documents – Retained for 5 years after account closure for AML compliance purposes
• Support communication logs – Retained for 2 years from the date of interaction
• Technical data and cookies – Cleared after 13 months or in accordance with your browser settings
• Inactive accounts – Reviewed after 24 months of inactivity and may be deleted following notification to the member

Once the retention period has ended, ceo99 will securely delete or anonymise your personal data so that it can no longer be linked to you.

8Cookies & Tracking Technologies

The CEO99 platform uses cookies and similar technologies to enhance your user experience, analyse site performance, and deliver relevant content to you. The following are the types of cookies we use:

• Essential Cookies – Required for core ceo99 platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies – Collecting information about how you use the ceo99 website to help us improve the user experience. All data is anonymised.
• Functional Cookies – Allows the platform to remember your preferences such as language, region, and game settings for a more convenient experience.
• Marketing Cookies – Used to display relevant ceo99 promotions. You may opt out of these cookies at any time.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the CEO99 platform. For more information on managing cookies, please refer to your browser's documentation.

9Your Rights Regarding Personal Data

As a ceo99 member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). ceo99 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact us by email at privacy@ceo99.biz or via the CEO99 platform's live chat. We will process your request within 14 business days. For complex cases, this period may be extended to up to 30 days, and you will be notified accordingly.

10Children's Data Protection

CEO99 is a platform designed for adults aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should ceo99 discover that we have inadvertently collected data from a person under the age of 18, we will immediately take the following steps:

• Immediate account closure
• Permanently delete all associated data
• Refunding any deposits made (where applicable)
• Notify the relevant authorities where required

Parents or guardians who have reason to believe their child has registered on CEO99 may contact us at support@ceo99.biz for immediate action.

11Privacy Policy Amendments

Ceo99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:

• Publishing the latest version on the ceo99 website with a clear effective date
• Send email notifications to all registered members for significant changes
• Displaying a notice on the ceo99 platform for at least 14 days before changes take effect

Continued use of the CEO99 platform after an amendment's effective date constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12Contact Us – ceo99 Privacy Officer

If you have any questions, concerns, or complaints regarding ceo99's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe ceo99 has violated your privacy rights under PDPA 2010. However, we encourage you to contact us first so that we may resolve any issues promptly and effectively.